Warranty Terms
These terms apply to all watches purchased from autoshophk.com. They apply alongside our Refund & Return Policy. Your right to return an item and your warranty cover are two separate arrangements.
1. Warranty period
12 months from the date you receive the item. The warranty period is not extended or restarted by a repair.
2. What is covered
Movement faults and failures not caused by the user, occurring under normal wear. Where our inspection confirms a manufacturing or movement defect, the repair is free of charge.
3. What is not covered
Accidental damage, impact, drops, water ingress or moisture; opening, modification or repair by a third party; normal wear, scratches and fading of the case and strap; battery depletion (quartz watches); engraved or customised parts; damage caused by failure to follow the instructions for use.
4. How warranty service works
We do not carry out on-site repairs at our shop. All warranty service is handled by post: you apply by email, we confirm and provide the return address and instructions, and we inspect and repair the item once received.
5. The process
1. Email ascs@autoshopmail.com with your order number, the item name and a description of the fault; photos or a short video help.
2. We reply within 3 business days to confirm whether the case is accepted and provide return instructions.
3. You send the item back as instructed.
4. We inspect it on arrival and inform you of the assessment and expected turnaround.
5. We return the item to you with a tracking number.
6. Shipping costs
Where the fault is confirmed as covered: we pay shipping both ways.
Where the fault is not covered (including accidental damage): shipping both ways and the repair cost are borne by the customer. We will quote first and proceed only with your approval.
7. Where repair is not possible
If the model has been discontinued or parts are no longer available, we will tell you and agree an alternative such as a replacement, depending on the circumstances.
8. Pre-order items
Pre-order items carry the same 12-month warranty, counted from the date you receive the item.
9. Relationship to returns
Warranty service does not replace your 14-day right to return under our Refund & Return Policy. If a problem appears within 14 days of delivery, you may use the return route directly without waiting for the warranty process.
10. Contact
Warranty and repair enquiries: ascs@autoshopmail.com Tel: +852 6163 1163
11. Last updated
3 November 2026