保養條款
本條款適用於經 autoshophk.com 購買的所有手錶。本條款與本店退貨及退款政策同時適用；退貨權利與保養服務屬兩項獨立安排。
一、保養期
自閣下收到貨品當日起計 12 個月。保養期不會因維修而延長或重新計算。
二、保養範圍
在正常配戴情況下出現的機芯走時故障、非人為因素導致的停止運作，均屬保養範圍。經本店檢測確認為生產或機芯本身問題者，免費維修。
三、不屬保養範圍
人為損壞、碰撞、跌落、入水或受潮；擅自拆開、改裝或交由第三方維修；錶殼及錶帶的正常磨損、刮花、掉色；電池耗盡（石英錶）；已刻字或客製化部分；因未依照說明使用而引致的損壞。
四、保養方式
本店不設門市即場維修服務。所有保養一律以寄回方式處理：閣下先以電郵提出申請，本店確認後提供寄回地址及指示，收到貨品後進行檢測及維修。
五、保養流程
1. 電郵 ascs@autoshopmail.com，提供訂單編號、貨品名稱及故障描述，可附相片或短片說明。
2. 本店於 3 個工作天內回覆，確認是否受理並提供寄回指示。
3. 閣下按指示寄回貨品。
4. 本店收到後檢測，並通知評估結果及預計處理時間。
5. 完成後寄回閣下，並提供追蹤編號。
六、運費承擔
經檢測確認屬保養範圍內的問題：來回運費由本店承擔。
經檢測確認不屬保養範圍（包括人為損壞）：來回運費及維修費用由客戶承擔，本店會先報價，閣下同意後方進行維修。
七、無法維修的情況
如貨品已停產或零件停供而無法維修，本店會通知閣下，並按實際情況商議更換或其他處理方式。
八、預購貨品
預購貨品同享 12 個月保養，保養期同樣自收到貨品當日起計。
九、與退貨的分別
保養服務並不取代退貨及退款政策所賦予的 14 天退貨權。如閣下在收貨後 14 天內發現問題，可直接按退貨政策辦理，毋須等待保養流程。
十、查詢
保養及維修查詢：ascs@autoshopmail.com 電話：+852 6163 1163
十一、最後更新
2026 年 11 月 3 日
Warranty Terms
These terms apply to all watches purchased from autoshophk.com. They apply alongside our Refund & Return Policy. Your right to return an item and your warranty cover are two separate arrangements.
1. Warranty period
12 months from the date you receive the item. The warranty period is not extended or restarted by a repair.
2. What is covered
Movement faults and failures not caused by the user, occurring under normal wear. Where our inspection confirms a manufacturing or movement defect, the repair is free of charge.
3. What is not covered
Accidental damage, impact, drops, water ingress or moisture; opening, modification or repair by a third party; normal wear, scratches and fading of the case and strap; battery depletion (quartz watches); engraved or customised parts; damage caused by failure to follow the instructions for use.
4. How warranty service works
We do not carry out on-site repairs at our shop. All warranty service is handled by post: you apply by email, we confirm and provide the return address and instructions, and we inspect and repair the item once received.
5. The process
1. Email ascs@autoshopmail.com with your order number, the item name and a description of the fault; photos or a short video help.
2. We reply within 3 business days to confirm whether the case is accepted and provide return instructions.
3. You send the item back as instructed.
4. We inspect it on arrival and inform you of the assessment and expected turnaround.
5. We return the item to you with a tracking number.
6. Shipping costs
Where the fault is confirmed as covered: we pay shipping both ways.
Where the fault is not covered (including accidental damage): shipping both ways and the repair cost are borne by the customer. We will quote first and proceed only with your approval.
7. Where repair is not possible
If the model has been discontinued or parts are no longer available, we will tell you and agree an alternative such as a replacement, depending on the circumstances.
8. Pre-order items
Pre-order items carry the same 12-month warranty, counted from the date you receive the item.
9. Relationship to returns
Warranty service does not replace your 14-day right to return under our Refund & Return Policy. If a problem appears within 14 days of delivery, you may use the return route directly without waiting for the warranty process.
10. Contact
Warranty and repair enquiries: ascs@autoshopmail.com Tel: +852 6163 1163
11. Last updated
3 November 2026